※ English Version Follows Japanese
HEATH.INDUSTRIALは、海外発送も承っております。
下記の情報を弊社宛にメール(rakuten@yamaya.yokohama)でお送りください。
2営業日以内にお見積りを返信させていただき、ご了承いただけましたらPayPalにて請求書を発行いたします。
お支払いの確認の後、発送準備をいたします。
海外向けのお支払い方法は『PayPal』のみとなり、すべて日本円で決済されます。
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配送方法は、日本郵政 / Japan Post (EMS)よりお届けいたします。
アジア (2-6日) オセアニア・北米 (3-5日) ヨーロッパ (4-6日)
その他お問い合わせは、下記へご連絡くださいませ。
rakuten@yamaya.yokohamaWe ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal .
All our product prices and shipping fees are charged in Japanese yen.
Please email us the following information.
We will reply with a quotation within two business days and issue an invoice via PayPal upon your approval.
After confirming your payment, we will prepare for shipping.
Payment methods for overseas customers are "PayPal" only, and all payments will be settled in Japanese yen.
Asia & Oceania :
Australia, China, Guam, Hongkong, Macao, Malaysia, New Zealand, Singapore, South Korea, Thailand, Taiwan, Vietnam
Europe :
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark (Greenland and the Faeroes are excepted), Estonia, Finland, France (excluding territories overseas), Germany, Greece, Hungary, Ireland, Israel, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Russia (excluding certain areas), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (all regions, excluding territories overseas)
North & Central America :
Canada, Mexico, USA
We use the international postal Express Mail Service (EMS) via the Japan Post Service.
EMS is a top speed international mail service that delivers to over 120 countries and territories worldwide.
EMS has a both a tracking system and an insurance system (in case of loss or damage up to 20.000 yen).
With this service, delivery usually takes about 4 to 6 days to Europe and North America.
You can track your parcel on the EMS website using the tracking number that we will inform you of at the time of shipment.
International Shipping Cost is calculated based on the total weight of the item you are purchasing and the area you are delivering to.
(e.g. 0.5 kg for a T-Shirts / 1.0kg for a Jeans / 2.0-3.0kg for a Jacket＆Outer)
Please email the detailed shipping fee. We will check the shipping fee and contact you.
We provide payment methods by PayPal in Japanese Yen.
We DO NOT accept "Cash on Delivery" and "Bank Deposit" for Overseas Customers.
It is also possible to pay via credit card using Paypal.
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When you are redirected to the PayPal payment page, the option "I don't have a PayPal Account" allows you to pay your order directly, without the need to create a PayPal account.
if you don't yet have a PayPal account, you may visit www.paypal.com to open an account.
If you are importing from Japan, you may be charged different fees when your package arrives at its destination.
These fees are the responsibility of the recipient and are the responsibility of the customer.
We have no control over taxes and cannot predict their amount or specific application.
Please contact your country's customs office for more information.
Please note that some local carriers may charge additional fees such as brokerage fees when perceiving VAT and customs duties.
All prices listed on our website are in Japanese Yen, and charged in Japanese Yen.
The Bank that has issued your card determines the exactexchange rate that you will pay.
but in general it will match very closely with the going exchange rates.
to get an estimate of approximately what the exchange rate currently is please use Currency Conversion on our website (main page above) or Google Converter.
Please note that the amount may not be accurate when converted back to US Dollar as currency exchange rate changes hourly and your credit card company may have fees added to your charges.
We DO NOT accept returns and exchanges for International order.
Acceptable reasons for returns are :
factory defects, sending of a wrong colors or sizes, or error on our part. Exchanges can be made only if the item or items are in an unworn/unused condition.
In case where your item is damaged during shipping, please e-mail us within 5 days and immediately file a damage report at your local post office.
Once the post office files a damage report, they will ship your item back to Japan at no charge. After we receive the damaged item and damage report, we will refund the full amount of the item, including all shipping charges.
In cases where the item delivered is not what you ordered, notify us within 5 days of arrival and ship it back to HEATH.INDUSTRIAL within 7 days of notifying us.
We can not deal with items that are not claimed within the assigned period.
Please verify all items upon delivery.
If you should have any further questions, please email us.
The security and privacy of your personal information is extremely important to us.
We do not share, trade or sell your information to anyone outside of www.thepostoffice.jp.
without your prior consent.
We're committed to protecting the security and privacy of any personal information you provide to us.
Changes to this privacy policy :
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
